In the process of B-end bulk procurement of consumer-grade smart glasses in Europe and America, purchasers often encounter issues such as "excessively high minimum order quantity (MOQ)", "inconsistent quality between samples and bulk orders", and "customs clearance difficulties". To help purchasers resolve doubts quickly, JSY Audio has compiled high-frequency questions throughout the entire procurement process based on 15 years of cooperation experience in European and American markets, providin
In the process of B-end bulk procurement of consumer-grade smart glasses in Europe and America, purchasers often encounter issues such as "excessively high minimum order quantity (MOQ)", "inconsistent quality between samples and bulk orders", and "customs clearance difficulties". To help purchasers resolve doubts quickly, JSY Audio has compiled high-frequency questions throughout the entire procurement process based on 15 years of cooperation experience in European and American markets, providing practical answers in straightforward language and sharing exclusive factory solutions.
A: The mainstream industry MOQ is 100 units, but JSY Audio offers a flexible policy for European and American B-end purchasers: 50 units for hot-selling models (e.g., GLS100, SG22), 30 units for entry-level models (e.g., SG11, SG12), and 30 units for long-term cooperative customers (cumulative purchases ≥ 500 units). This setup lowers the trial order threshold for small and medium-sized purchasers while ensuring the factory's production efficiency.
A: This is a core concern for bulk procurement. JSY Audio addresses it through "three layers of protection": 1. Samples and bulk orders use the same production line and raw materials from the same batch to ensure consistent craftsmanship and quality; 2. Provides "sample retention service" for comparative testing during bulk production, and purchasers can also send back samples for consistency verification; 3. Issues a "100% inspection report" (including appearance, function, and packaging test data) after bulk production—shipment only occurs if the qualification rate is ≥ 99.5%. Additionally, sample fees can be fully refunded in subsequent bulk orders, reducing purchasers' trial order costs.
A: All JSY Audio consumer-grade smart glasses have passed EU CE certification (EN 62471 safety standard), US FCC certification (Part 15), and RoHS environmental certification, fully complying with European and American sales requirements. For bulk procurement, we provide a complete set of customs clearance documents (certification certificates, commercial invoice, packing list, certificate of origin) and cooperate with international logistics providers such as DHL and FedEx. Customs clearance efficiency is 3-5 days faster than the industry average, with a 100% customs clearance pass rate for past European and American orders and no detention cases.
A: Yes, we have a clear tiered discount policy—the larger the purchase volume, the higher the discount:
- 50-100 units: No discount, direct factory price;
- 101-500 units: 5% discount;
- 501-1000 units: 10% discount;
- 1001+ units: 15% discount;
- Long-term cooperative customers (annual purchases ≥ 3000 units): Additional 5% annual rebate.
In addition, special offers are available during new product promotion periods (e.g., SG23 Pro) and peak season stockpiling periods (July-September). For details, please consult our procurement specialists.
A: The production cycle adjusts based on order volume: 7-10 days for 50-500 units, 10-15 days for 501-1000 units, and 15-20 days for 1000+ units (may be extended by 2-3 days during peak seasons). After order confirmation, JSY Audio provides purchasers with an exclusive production progress tracking account to real-time monitor the entire process: "raw material warehousing → production and assembly → quality inspection → packaging and shipment". Proactive notifications are sent via email and WhatsApp for key nodes, eliminating the need for repeated inquiries.
A: We support payment methods commonly used by European and American purchasers: T/T (Telegraphic Transfer), L/C (Letter of Credit), and PayPal (only for small orders). The payment ratio follows industry practices:
- T/T: 30% advance payment (after order confirmation), 70% balance payment (after providing a copy of the bill of lading before shipment);
- L/C: Irrevocable sight letter of credit, negotiable against a full set of documents;
- Long-term cooperative customers: Can apply for a flexible payment method of "50% advance payment + 50% balance payment" upon signing an annual cooperation agreement.
A: Customization services are available with the following policies:
- Appearance customization: Logo printing (MOQ 50 units, free design samples), frame color matching (MOQ 100 units, supports specified Pantone colors). No additional customization fees—only mold adjustment costs (approximately 500-1000 US dollars, which can be amortized in subsequent orders);
- Function customization: Such as adding specific language translation or adjusting battery life parameters (MOQ 100 units, customization cycle 15-20 days). R&D costs apply (quoted based on function complexity);
- Packaging customization: Branded packaging customization (MOQ 100 units). Design and production costs are calculated based on actual requirements.
A: We have in-depth cooperation with DHL, FedEx, and UPS, providing "door-to-door" logistics services. Timelines and costs are as follows:
- United States & Canada: 3-5 days delivery, approximately 30-40 US dollars per kilogram;
- EU countries: 2-4 days delivery, approximately 25-35 US dollars per kilogram;
- Other European and American regions: 5-7 days delivery, costs quoted based on destination.
Bulk orders (≥ 500 units) qualify for logistics discounts of 10%-15%, with both freight collect and prepaid options available.
A: JSY Audio promises "zero-risk after-sales service": 1. Within 7 days of receipt, purchasers need to provide photos, videos, and a quantity list of defective products—no need to send them back for inspection; 2. A solution (replacement, refund, or discount compensation) is provided within 3 days; 3. JSY Audio covers the logistics costs for replacement products, with a delivery time of 3-5 days. Additionally, 1% spare parts are included with bulk orders for quick replacement of slightly damaged products, reducing after-sales communication costs.
A: No, long-term cooperative customers enjoy a "fast reorder channel": 1. Additional orders do not require re-verification of qualifications or compliance documents—simply inform the model and quantity to place an order; 2. Product specification adjustments (e.g., color changes, logo addition) can be directly communicated to the exclusive procurement specialist, with a solution available in as fast as 5 days; 3. The production cycle for additional orders is 30% shorter than the first order, ensuring quick restocking.
If you have other unanswered questions, please contact us via the "Online Consultation" form on JSY Audio’s official website, the dedicated WhatsApp line (+8619120697674), or email (bejell56@gmail.com). A professional response will be provided within 24 hours. Meanwhile, follow the official website blog for more procurement guides, and subscribe to the newsletter to receive new product information and exclusive offers first.
